The right of withdrawal is regulated pursuant to art. 64 and following of the Legislative Decree. n. 206/2005.
The consumer has the right to withdraw from any contract concluded away from business premises and contracts concluded at a distance, without any penalty and without specifying the reason, within ten days from:
a) for goods, from the day of their receipt by the consumer.
b) for services, from the day of the conclusion of the contract.
The consumer cannot exercise the right of withdrawal for contracts for the supply of any non-prefabricated goods produced on the basis of an individual choice of the consumer, (the current wording of the law states that the right of withdrawal cannot be exercised for "goods packaged on an individual choice or clearly personalized "): the vast majority of the products in our catalog fall into this category, for more information contact Customer Service.
The art. 45 of Legislative Decree n. 209/2005 defines contracts concluded off-premises as contracts concluded during the visit of the professional to the domicile of the consumer's workplace or where the latter is also occasionally for reasons of work, study or care; contracts concluded during an excursion organized by the professional; contracts concluded on the basis of an order note delivered in a public place or open to the public or on the basis of catalogs and / or by correspondence, in the absence of the professional.
The art. 50 of Legislative Decree n. 209/2005 defines a remote contract as the contract having as its object goods or services stipulated between a supplier and a consumer in the context of a remote sales or service provision system organized by the supplier who, for this contract, exclusively uses a or more remote communication techniques up to the conclusion of the contract, including the conclusion of the contract itself.
However, it must be clear that the right of withdrawal will not be applied to all goods purchased and collected directly from our office, or having previously had vision and the possibility of taking note of all the characteristics: rethinking is not recognized as a right.
Pursuant to art. 64 and following of the Legislative Decree. n. 206/2005, if the Customer is a consumer (i.e. a natural person who purchases the goods for purposes not related to his professional activity, or does not make the purchase by indicating a VAT number in the order form to Urso Store), has the right to withdraw from the purchase contract for any reason, without any penalty.
The right of withdrawal, therefore, cannot be exercised by legal persons and natural persons acting for purposes related to a commercial activity.
The right of withdrawal also excludes purchases made by resellers or by subjects who in any way purchase for resale to third parties.
To exercise the right of withdrawal, the customer must send Urso Store a communication to that effect within 10 working days from the date of receipt of the goods. This communication must be sent by email to firstname.lastname@example.org or sent by registered letter to Urso Store, Via dei Platani 26 / A - 93017 San Cataldo (CL), anticipating a copy by fax always sent within the aforementioned deadline of 10 days. Once the notice of withdrawal has been received, Urso Store Customer Service will send the Customer the instructions on how to return the goods by e-mail, which must be sent to Urso Store within 10 days of authorization.
The goods must be returned intact, complete with all its parts and in the original packaging (envelopes and packaging), kept and possibly used according to normal diligence, without any signs of wear or dirt, in compliance with the conditions of the following points 5.6 and 5.7. It is recommended to put everything in a second box, on which to affix in addition to the address of the recipient and the sender, also a label showing the NAR number. In any case, it is absolutely forbidden to affix labels or adhesive tapes directly to the original product packaging.
The right of withdrawal is however subject to the following conditions:
The purchased good must be returned intact in its original packaging, complete in all its parts (i.e. manuals, cables, installation discs, etc.). Even the original packaging, as already described several times, must be intact, or in the same conditions in which it was delivered to the Customer.
It is not possible to exercise the right of withdrawal only on part of the purchased product as it is applicable only and exclusively to the product purchased in its entirety (i.e. to everything contained in the original packaging delivered to the Customer and not, for example, only to some accessories , etc.).
The shipping costs for returning the goods are charged to the customer and the delivery costs to the customer and any other ancillary costs highlighted at the time of placing the order will not be reimbursed.
The goods subject to shipment remain under the complete responsibility of the customer until the certificate of receipt at our office is received.
In case of damage to the goods during transport, the product will be made available to the customernte for its return, at the same time canceling the request for withdrawal. In case of damage to the goods during transport, Urso Store will notify the customer of the incident (within 5 working days of receipt of the goods), to allow him to promptly file a complaint against the courier he has chosen and obtain a refund of the value of the well (if insured). In the case of goods returned by uninsured shipments, Urso Store is not liable in any way for damage or theft / loss of the same. Upon arrival at our office, the product will be examined to assess any damage or tampering not caused by transport. If the package and / or the original packaging are damaged, as a contribution to the costs of restoration, Urso Store will deduct from the refund due a percentage of the same which cannot be in any way higher than 10%. Without prejudice to what is expressly indicated in point 5.3 of the paragraph "Right of withdrawal", Urso Store will refund the customer the full amount already paid, within 14 days from the return of the goods, by means of a reversal of the amount charged to the credit card. or by bank transfer. In the latter case, it will be the customer's responsibility to promptly provide the bank details on which to obtain the refund (IBAN code of the invoice holder). The right of withdrawal is totally lost, in the absence of the essential condition of integrity of the goods (packaging and / or its contents), in cases where Urso Store ascertains: the non-diligent use of the asset that has compromised its integrity, or the use of any consumable materials; the lack of the external packaging and / or the original internal packaging; the absence of integral elements of the product (accessories, cables, manuals, parts, etc.); damage to the product for reasons other than its transport. In the event of forfeiture of the right of withdrawal, the goods will remain at the Urso Store headquarters, available to the Customer for collection at his expense.