1.1 - The contract stipulated between URSO S.R.L. (VAT number 02086390859) and the Customer is concluded with the acceptance, even if only partial, of the order by Urso Store. This acceptance is considered tacit, unless otherwise communicated to the Customer in any way. By placing an order in the various ways permitted by Urso Store, the Customer declares to have read all the information provided to him during the purchase procedure, and to fully accept the general and payment conditions described below.

1.2 - Once the online purchase procedure has been completed, the Customer will print or save an electronic copy and in any case keep these general conditions of sale, in compliance with the provisions of Articles 3 and 4 of Legislative Decree 185/1999 on distance selling.

1.3 - Any right of the Customer to compensation for damages or compensation is excluded, as well as any contractual or extra-contractual liability for direct or indirect damages to persons and / or things, caused by the non-acceptance, even partial, of an order by Urso Store.

1.4 - The Customer is required to keep their personal data updated (telephone number, address, tax code or VAT number, etc.) communicated to Urso Store for registration. Urso Store is in no way responsible for communications sent to the customer but never received due to outdated contact details or for documents issued with incorrect data present in the registry.


2.1 - Urso Store accepts the Customer's orders within the limits of the quantities of the requested products in stock. Therefore, the acceptance by Urso Store of the purchase proposal submitted by the Customer is subject to the availability of the products in stock. Urso Store undertakes to promptly notify the Customer of any unforeseeable out of stock due to excess demand or other causes.

2.2 - Urso Store communicates the correct receipt of the order by e-mail confirmation to the e-mail address provided by the Customer during registration (or, if the same was subsequently changed by the customer, to the address currently present in the registry ). In addition to the date and time of the order, the message will also contain the "order number" which will be unique and the only one that the Customer must use for any subsequent communications with Urso Store. All data entered in the order will be re-proposed in the confirmation message and the Customer undertakes to verify its correctness and to communicate any corrections to the email address info@ursostore.it.

2.3 - In the event of non-acceptance of the order by Urso Store, timely communication to the Customer by e-mail is guaranteed.


3.1 - PayPal account / credit or prepaid card

Payment with the main credit cards and prepaid cards (Visa, Mastercard, American Express, Carta Aura, PostePay) takes place through the PayPal circuit which guarantees the security and privacy of sensitive data through encryption. All credit card transactions are carried out through PayPal's servers, guaranteeing absolute security in transactions.

3.1.1 - In case of cancellation of the order, both by the Customer and in case of non-acceptance of the same by Urso Store, Urso Store will simultaneously request the cancellation of the transaction and the release of the committed amount. The release times, for some types of cards, depend exclusively on the banking system and can reach their natural expiry date (24th day from the date of authorization). Once the transaction has been canceled, in no case can Urso Store be held responsible for any damage, direct or indirect, caused by delay in the failure to release the amount committed by the banking system.

3.1.2 - Urso Store reserves the right to request additional information from the Customer (e.g. landline phone number) or to send copies of documents proving ownership of the Card used. In the absence of the required documentation, Urso Store reserves the right not to accept the order.

3.1.3 - At no time during the purchase procedure is Urso Store able to know the information relating to the buyer's credit card, transmitted via a secure connection directly to the website of the bank that manages the transaction. No computer archive of Urso Store will keep such data. Under no circumstances can Urso Store be held responsible for any fraudulent and improper use of credit cards by third parties, upon payment for products purchased on Urso Store.

3.1.4 - By choosing PayPal as the payment method, after confirming the order, the Customer will be automatically directed to the login page on the PayPal site. The amount due will be charged to the PayPal account at the same time as the order is confirmed and, in case of cancellation of the same, the amount will be refunded to the same account. Urso Store can in no way be held responsible for direct or indirect damages caused by PayPal's delay in releasing the committed amount. Urso Store in no case is able to know the financial position or the data of the Customer for which no computer archive containing such data will be created or maintained. At the end of the transaction, the customer will receive a summary email from PayPal.

3.2 - Cash on delivery

In case of purchase on delivery, payment must be made exclusively with cash directly to the courier at the time of delivery for the amount corresponding to the amount of the order + a commission of Euro 5.00. Bank drafts or bank drafts will not be accepted. Pursuant to and for the purposes of Art. 12 of the D.L. 6 December 2011 n. 201, cash payments will be accepted within the threshold of € 999.99.

3.3 - Advance Bank Transfer

In case of payment by Advance Bank Transfer, the order ordered by the Customer will be kept busy until the receipt of the proof of the bank transfer, to be sent to Urso Store (via fax or e-mail) no later than 3 working days from the date of acceptance of the 'order.

To speed up order processing, it is preferable to send a copy of the payment receipt by email to the email address info@ursostore.it. The order will be processed after we receive confirmation of payment. Otherwise, the order will be sent only when the amount due is actually credited to the Urso Store account, which must take place within 7 working days from the date of acceptance of the order. Beyond these deadlines, the order will be deemed automatically canceled.

The purpose of the bank transfer must include:


  • the order reference number;
  • the date the order was placed;
  • name and surname of the order holder.


4.1 - Urso Store accepts orders for delivery in Italy and abroad.

4.2 - For each order placed on www.ursostore.it, Urso Store will issue an invoice for the material shipped, sending it in the package together with the purchased goods or by e-mail to the order holder, pursuant to Article 14 of Presidential Decree 445/2000 and DL 52/2004. For the issuance of the invoice, the information provided by the Customer at the time of the order is valid. No change in the invoice will be possible after it has been issued.

4.3 - Delivery costs will be calculated based on the weight and volume of the goods purchased and will be explicitly highlighted at the time the order is placed. The payment of the goods by the Customer will be made using the method chosen at the time of the order. There are no other amounts owed by the Customer with respect to the total order.

4.4 - The times indicated for the delivery terms are merely indicative and are in no way binding for Urso Store. No responsibility can be attributed to Urso Store in case of delay in order fulfillment or delivery of the order.

4.5 - The delivery of what is ordered means at street level. For different delivery methods, an explicit written request must be made to the following e-mail address: info@ursostore.it.

Upon delivery of the goods by the courier, the Customer is required to check:


  • that the number of packages delivered corresponds to what is indicated in the transport document;
  • that the packaging is intact in all its parts and not damaged. The adhesive tape or any material that is used to close the package must also be intact.
  • In case of damage to the packaging, any tampering, breakage or mismatch in the number of packages or indications, they must be contested on the spot at the time of delivery, affixing GOODS CONTROL RESERVE FOR ... (specifying the reason, eg "damaged packaging "," Wet package "," package already opened ", etc.) on the courier's delivery document.


IMPORTANT: If the courier delivery document is signed by the Customer without noting any reservations as described above, there will be no possibility of dispute referring to the external characteristics of what was delivered.


Any problems concerning the physical integrity, correspondence or completeness of the products received must be reported within 7 days of delivery by writing an e-mail to the e-mail address info@ursostore.it indicating in the subject the words PROBLEMS WITH DELIVERY ORDER NUMBER (and write the order number communicated by Urso Store to the customer).

PLEASE NOTE: It is good practice to keep the original packaging for the entire duration of the warranty as they are very useful for being able to ship the goods to the service center if necessary and, in any case, at least for the first 10 days from the date of delivery. to have the right to exercise the right of withdrawal.

4.6 - In case of non-collection within 5 working days of the material present in storage at the courier's warehouses due to repeated impossibility of delivery to the address indicated by the Customer at the time of the order, the order will be returned to the Urso warehouses Store.


5..1 - The right of withdrawal is regulated pursuant to art. 64 and following of the Legislative Decree. n. 206/2005.

The consumer has the right to withdraw from any contract concluded away from business premises and contracts concluded at a distance, without any penalty and without specifying the reason, within ten days from:


a) for goods, from the day of their receipt by the consumer.


b) for services, from the day of the conclusion of the contract.


5.2 - Art. 45 of Legislative Decree n. 209/2005 defines contracts concluded off-premises as contracts concluded during the visit of the professional to the domicile of the consumer's workplace or where the latter is also occasionally for reasons of work, study or care; contracts concluded during an excursion organized by the professional; contracts concluded on the basis of an order note delivered in a public place or open to the public or on the basis of catalogs and / or by correspondence, in the absence of the professional.

5.3 - Art. 50 of Legislative Decree n. 209/2005 defines a remote contract as the contract having as its object goods or services stipulated between a supplier and a consumer in the context of a remote sales or service provision system organized by the supplier who, for this contract, exclusively uses a or more remote communication techniques up to the conclusion of the contract, including the conclusion of the contract itself.

However, it must be clear that the right of withdrawal will not be applied to all goods purchased and collected directly from our office, or having previously had vision and the possibility of taking note of all the characteristics: rethinking is not recognized as a right.

5.4 - Pursuant to art. 64 and following of the Legislative Decree. n. 206/2005, if the Customer is a consumer (i.e. a natural person who purchases the goods for purposes not related to his professional activity, or does not make the purchase by indicating a VAT number in the order form to Urso Store), has the right to withdraw from the purchase contract for any reason, without any penalty.

The right of withdrawal, therefore, cannot be exercised by legal persons and natural persons acting for purposes related to a commercial activity.

The right of withdrawal also excludes purchases made by resellers or by subjects who in any way purchase for resale to third parties.


5.5 - To exercise the right of withdrawal, the customer must send Urso Store a communication to that effect within 10 working days from the date of receipt of the goods. This communication must be sent by email to info@ursostore.it or sent by registered letter to Urso Store, Via dei Platani 26 / A - 93017 San Cataldo (CL), anticipating a copy by fax always sent within the aforementioned deadline of 10 days. Once the notice of withdrawal has been received, Urso Store Customer Service will send the Customer the instructions on how to return the goods by e-mail, which must be sent to Urso Store within 10 days of authorization.

The goods must be returned intact, complete with all its parts and in the original packaging (envelopes and packaging), kept and possibly used according to normal diligence, without any signs of wear or dirt, in compliance with the conditions of the following points 5.6 and 5.7. It is recommended to put everything in a second box, on which to affix in addition to the address of the recipient and the sender, also a label showing the NAR number. In any case, it is absolutely forbidden to affix labels or adhesive tapes directly to the original product packaging.

5.6 - The right of withdrawal is in any case subject to the following conditions:

The purchased good must be returned intact in its original packaging, complete in all its parts (i.e. manuals, cables, installation discs, etc.). Even the original packaging, as already described several times, must be intact, or in the same conditions in which it was delivered to the Customer.

It is not possible to exercise the right of withdrawal only on part of the purchased product as it is applicable only and exclusively to the product purchased in its entirety (i.e. to everything contained in the original packaging delivered to the Customer and not, for example, only to some accessories , etc.).

The shipping costs for returning the goods are charged to the customer and the delivery costs to the customer and any other ancillary costs highlighted at the time of placing the order will not be reimbursed.

The goods subject to shipment remain under the complete responsibility of the customer until the certificate of receipt at our office is received.

In case of damage to the goods during transport, the product will be made available to the customer for its return, at the same time canceling the request for withdrawal.

In case of damage to the goods during transport, Urso Store will notify the customer of the incident (within 5 working days of receipt of the goods), to allow him to promptly file a complaint against the courier he has chosen and obtain a refund of the value of the well (if insured).

In the case of goods returned by uninsured shipments, Urso Store is not liable in any way for damage or theft / loss of the same.

Upon arrival at our office, the product will be examined to assess any damage or tampering not caused by transport. If the package and / or the original packaging are damaged, as a contribution to the costs of restoration, Urso Store will deduct from the refund due a percentage of the same which cannot be in any way higher than 10%.

5.7 - Without prejudice to what is expressly indicated in point 5.3 of the paragraph "Right of withdrawal", Urso Store will refund the customer the full amount already paid, within 14 days from the return of the goods, by means of a reversal of the amount charged to the Card. Credit or by bank transfer.


In the latter case, it will be the customer's responsibility to promptly provide the bank details on which to obtain the refund (IBAN code of the invoice holder).

5.8 - The right of withdrawal is totally lost, in the absence of the essential condition of integrity of the goods (packaging and / or its contents), in cases where Urso Store ascertains:


  • the non-diligent use of the asset that has compromised its integrity, or the use of any consumable materials;
  • the lack of the external packaging and / or the original internal packaging;
  • the absence of integral elements of the product (accessories, cables, manuals, parts, etc.);
  • damage to the product for reasons other than its transport.
  • In the event of forfeiture of the right of withdrawal, the goods will remain at the Urso Store headquarters, available to the Customer for collection at his expense.


6.1 - All products sold by Urso Store are covered by the manufacturer's conventional warranty and by the 24-month warranty for lack of conformity, pursuant to Legislative Decree 24/02. To use the warranty, the Customer must keep the invoice (or DDT) that he will receive inside the package or if requested via e-mail in PDF format.

The exercise of the Warranty may include the request for assistance from the Authorized Service Centers present in the area and / or follow the procedures illustrated in the documentation inside the product packaging.

6.2 - The manufacturer's conventional warranty is provided in the manner illustrated in the documentation inside the product packaging. If, following intervention by an Authorized Service Center, the defect is not covered by the manufacturer's conventional warranty, the Customer will be charged for any verification and restoration costs required by the Authorized Service, as well as transport costs, if supported by Urso Store.

6.3 - The 24-month warranty pursuant to Legislative Decree 24/02 applies to products with a lack of conformity, provided that the product itself is used correctly, in compliance with its intended use and as provided in the attached technical documentation. This guarantee is reserved for the private consumer (a natural person who buys goods for purposes not related to his professional activity, or makes the purchase without indicating a VAT number in the order form). In the event of a lack of conformity, Urso Store will restore the conformity of the product by repairing / replacing or reducing the price, at no cost to the customer, until the contract is terminated. If, following intervention by an Authorized Assistance Center, the defect does not result in a lack of conformity pursuant to Legislative Decree 24/02, the Customer will be charged for any costs of verification and restoration requested by the Authorized Assistance, as well as transport costs if incurred by Urso Store.

6.4 - The replacements in case of DOA, or Dead On Arrival for product not working on delivery, take place only if expressly provided for by the manufacturer. The timing of replacement or repair of the product depends exclusively on the manufacturer's policies.

6.5 - In the event that, for any reason, it is unable to return a product under warranty (restored or replaced) to its customer, Urso Store may proceed at its discretion to refund the amount paid taking into account the use of the goods or its replacement with a product of equal or superior characteristics.

6.6 - The repair or replacement times of the product depend exclusively on the manufacturer's policies and no damage can be requested from Urso Store for any delays in carrying out repairs or replacements.

6.7 - In cases where the application of the guarantees provides for the return of the product, the goods must be returned by the Customer in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: manuals, cables, etc. ); to limit damage to the original packaging, we recommend placing it in a second box; in all cases, the affixing of labels or adhesive tapes directly to the original product packaging should be avoided.

The Customer will be provided with an authorization code for the return of the product (NAR) which must be indicated on the outside of the packaging, following the instructions provided directly in the relevant authorization e-mail.


7.1 - The personal data requested when placing the order are collected and processed in order to meet the express requests of the Customer and will in no case and for no reason be transferred to third parties. Urso Store guarantees its customers compliance with the legislation on the processing of personal data, governed by the privacy code referred to in Legislative Decree 196 of 30.06.03. The data controller is Urso Store, Via dei Platani 26 / A - 93017 San Cataldo (CL).


Il Contratto è regolato dalla legge italiana. Ogni controversia relativa all’applicazione, esecuzione, interpretazione e violazione del Contratto sarà di competenza del Foro in cui il Cliente ha la propria residenza o domicilio, se ubicati nel territorio dello Stato italiano, o del Foro di Caltanissetta, qualora il Cliente abbia la propria residenza o il proprio domicilio all’estero.

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